Responsibilities:

Accomplishes business objectives by identifying and solving customer information and processing problems.


Duties:

• Identifies project requirements by interviewing individuals; analyzing operations; determining project scope; documenting results; preparing customer contracts.
• Develops problem solutions by describing requirements in a work flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs.
• Develops project estimates by identifying phases and elements, personnel requirements, and costs.
• Verifies results by completing tests.
• Prepares individuals to use the system by conducting training.
• Provides a reference for individuals by writing documentation; providing support and help.
• Maintains systems by researching and resolving problems; maintaining system integrity and security.
• Maintains quality service by establishing and enforcing organization standards.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

Problem Solving, Project Management, Process Improvement, Client Relationships, Reporting Skills, Networking Knowledge, Networking Standards