Lizzy J Cafe is a family-owned and operated one of a kind breakfast and brunch cafe is Located in the heart of one of Chicago's prominent communities, Lincoln Park. Lizzy J is known for its loving atmosphere, delicious eats, and its homemade teas! We are looking for a Host/Hostess that can be available for an upcoming busy weekend event. 

All employees are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Employees must work well as a team, maintain confidentiality and adhere to company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

• Provide fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greet, and make feel welcome, every guest entering restaurant and hotel.
• Greet and acknowledge guests while smiling and making eye contact.
• Recognize repeat guests while smiling and making eye contact.
• Build a rapport with guests while walking them to the table.
• Pull out chairs and/or tables before guests are seated.
• Accommodate guests needs, i.e. wheel chair, restrooms, movement of drinks from one location to another, etc.
• Act as a liaison between management and service staff.
• Communicate guest complaints and compliments to management.
• Communicates guests’ needs to staff/management, i.e. celebrating anniversary and/or birthday, etc.
• Invite and welcome guests back upon completion of their visit.
• Alerts the kitchen of business flow, i.e. how many guests will soon be ordering, how many guests are waiting to be seated, etc.
• Walk the floor and provides floor updates to management, i.e. how many open tables, etc.
• Ensure that guest seating is rotated between all service stations ton optimize service.
• Master Reserve reservation system within two days.
• Must be knowledgeable about The menu and specialities.
• Must be knowledgeable about surroundings, i.e. nearby entertainment, stores, etc.
• Perform all duties in adherence to the company standards.
• Must have the ability to provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
• Perform all duties and sequences of service in adherence to standards.
• Must have the ability to work a flexible schedule and late hours when necessary.
• Must have the ability to report to work on time and on a regular basis.
• Other duties as assigned.

OTHER SKILLS AND ABILITIES required:

• Excellent verbal and written communication skills.
• Customer service oriented with an outgoing, upbeat and positive personality.
• Leadership qualities and professional well-groomed appearance.
• Ability to work as a team and independently.
• Excellent organizational skills with the ability to multi-task and meet multiple deadlines.
• Ability to successfully work in a fast paced environment.
• Ability to maintain composure in stressful environments.
• Ability to successfully interact with all levels of employees and management.

Thanking the Guest

Thanking the guest for his/her patronage is our last attempt to ensure guest satisfaction. Let the guest know we appreciate his/her business and invite him/her to return by simply saying, “It was our pleasure taking care of you at Lizzy J Cafe. Please let us know when you will be coming back, we look forward to seeing you again.”

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand (a minimum of 8 hours); walk; and use hands to touch, handle, or feel, grasp, and hold objects, tools, or controls. The Employee is frequently required to reach with hands and arms; balance (service trays, glasses included); stoop; crouch; bend; talk; hear; taste; smell. The employee may be required to frequently climb (stairs). The employee is occasionally required to kneel. The employee must occasionally lift, carry, pull and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.